Average Score (64 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

64 Ratings

4.6 Average

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  • Donald L.09-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

  • Donna B.09-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    I had a check engine light issue (sensor) that took 4 visits and a week to fix. NO communication! They said they would call me when the part was in and a week and a half later NO CALL I had to call them. I will never take my car here again!

  • Joanne C.09-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great Advisors in Service!!

  • Christian Z.08-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    I am always treated with kindness and respect, every time I have my Tiguan at central auto of Plainfield.

  • Chris E.08-20-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2025

    ed, my advisor was awesome. The tech was knowledgeable and i received my car back the way i expected to.

  • Steven B.08-18-2025

    TYPE:ServiceMODEL:ArteonYEAR:2021

    My vehicle was returned to me with a missing lug nut cap. It was not noticed until I returned home, so now I have to order o e at my own expense.

  • Richard G.08-05-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Central VW has always done quality work on my 2024 Jetta. Chuck is a superb mechanic.

  • Lisa M.07-26-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Fast and courteous service.

  • Lisa O.07-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Lorraine R.07-05-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2018

    Ease of scheduling an appointment at a convenient time; Samantha is always professional and attentive; prompt notification of diagnostics; ready on time